Kelly Sue Wilson
Contact:
Phone: (618) 791-6835
Email: Kelly@KellySueWilson.com
Location: Saint Louis, MO.
LinkedIn: in/kellysuewilson
Website: KellySueWilson.com
KELLY WILSON
St. Louis, MO.
618-791-6835
Kelly@KellySueWilson.com
KellySueWIlson.com
in/kellysuewilson
Customer Success Manager
Accomplished dynamic data-driven Customer Success professional with 15 years in the automotive industry. Expertise in strategic recommendations, client relationships, and championing brand and sales growth through diverse marketing campaigns. Recognized as a proactive “go-giver” consistently delivering results through analytical insights, intelligent marketing, and relationship-driven strategies.
Skills:
• Digital Campaign Development & Execution
• Strategic Recommendations
• Data Analysis & Reporting
• Marketing Strategy & SEO
• Presentation & Stakeholders Communication
• Dealer Website Optimization
• CRM Implementation & Training
• Media Planning & Buying
• Reputation Management Training
• KPI & Metrics Building
• Cross-functional Collaboration
• Buy / Sell Navigation
Professional Experience:
Old Six Mile Historical Society and Museum
Granite City, IL.
Head of Strategy and Relations | Marketing Consultant | Board Member | Volunteer
May 2016 – Present
• Skyrocketed donations by an increase of over 900% through executing a comprehensive fundraising strategy.
• Expanded sponsorships and partnerships by a remarkable 600%, leading to financial growth and sustainability.
• Boosted social media presence by 570%, securing a majority local following.
• Leveraged critical thinking in grant writing to secure over $10,000 in funds.
• Improved the efficiency of volunteer operations by providing training and guidance to a team of 50+ volunteers.
Audi Kirkwood (Buy/Sell; Acquired by The Exchange, August 2022)
St. Louis, MO.
Finance & Insurance Manager | Client Strategy and Relationship Management
August 2019 – February 2023
• Increased gross profits 15% Y/Y consecutively via strategic recommendations, rapport building, and actionable insights.
• Secured a 4.89/5 customer satisfaction index (CSI) score with newly designed reputation management training.
• Achieved growth of 550% in response rates through CRM process segmentation, optimization, and management.
• Enhanced inventory listings by 85% by identifying and optimizing underperforming sources and data.
• Facilitated 600% growth in appointment show rates training on communication best practices.
Oliver C Joseph Inc. Chrysler, Dodge, Jeep, Ram / Buick, GMC
Belleville, IL.
Finance & Insurance | Trainer | Prior: Internet Director | Head of Marketing
August 2008 – October 2019
• Elevated sales 400% in target markets by structuring intelligent digital campaigns and traditional marketing strategies.
• Initiated 18% Y/Y sales growth and grew fixed operations by 13% through innovative digital marketing campaigns.
• Orchestrated 200% surge in customer retention with a 25% higher LTV by establishing and marketing a loyalty program.
• Drove 320% growth in valid leads with 49% Y/Y increases via optimization of budget via A/B testing and KPI analysis.
• Obtained a 13% promotion rate of new hires with mentorship and skill development in the Business Center.
Education:
Data Analysis, Google, Certification
Project Management Google, Certification
Bachelor’s degree, Maryville University
Achieving F&I Excellence! Management Certification, Reahard & Associates
Here you can view and download a .txt version of Kelly’s resume. Schedule a call when you are ready to connect with Kelly for more information on how she can help you grow your company.